Terms of Service

1. Who we are

Plain English: groomer.video is run by a small Florida company. When we say "we," that's us.

The Service is operated by Marv ETF LLC d/b/a groomer.video, a Florida limited liability company located at 230 Corey Ave #66008, St Pete Beach, FL 33706 ("groomer.video," "we," "us"). These Terms of Service (the "Terms") govern your access to and use of the groomer.video website, dashboard, candidate-recording flow, and all related services (collectively, the "Service").

2. Acceptance of these Terms

Plain English: By signing up, paying, recording a video, or otherwise using groomer.video, you're agreeing to these Terms. If you don't agree, don't use the Service.

You accept these Terms by creating an account, completing checkout, recording a video as a candidate, or otherwise accessing the Service. If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity. You must be at least 18 years old.

3. Two types of users

Plain English: Pet shops pay. Groomers don't. The Terms apply to both, but the rights and obligations differ.

• Pet Shops hold a paid subscription, post jobs, invite candidates, and review video responses. Pet Shops are the paying customer and bear the obligations described in Sections 6, 7, 8, 14, and 15.
• Groomers create video profiles or respond to invitations free of charge. Groomers are bound by the candidate-side obligations in Section 13.

4. Eligibility and accounts

Plain English: You're responsible for what happens under your account. Don't share your login.

You are responsible for all activity under your account, including any team member or guest you grant access to. You agree to keep credentials, magic-link emails, and candidate invitation tokens confidential. You will promptly notify us at hello@groomer.video of any suspected unauthorized access. We may suspend or terminate accounts that show signs of credential sharing, multi-account abuse, or other policy violations described in these Terms.

5. The Service

Plain English: We provide a video-interview platform. We do our best to keep it running, but we don't guarantee 100% uptime.

The Service is a multi-tenant async video-interview platform connecting pet grooming shops with pet groomers. Candidate identifying information is redacted from shops until the candidate accepts the shop's outreach through a tokenized URL. Videos and CV PDFs delivered through the Service are watermarked. We may modify, suspend, or discontinue features with reasonable notice. The Service is currently available to United States users only.

6. Subscriptions, billing, minimum term, and renewals

Plain English: $99/month or $79/month annual. Monthly has a 3-month minimum — if you cancel early or chargeback, you still owe the remaining months. Annual is paid upfront. Subscriptions auto-renew until you cancel.

• Pet Shop subscriptions are billed monthly at $99.00 USD per month or annually at $948.00 USD per year (an effective $79.00 USD per month) at the rates published on our pricing page. Annual plans are paid in a single upfront charge.
• Monthly subscriptions carry a contractual minimum term of three (3) consecutive billing months. If you cancel, downgrade, dispute, charge back, or otherwise attempt to terminate the monthly subscription before the third successful billing cycle, you remain liable for the unpaid balance of the three-month minimum (the "Minimum Term Damages"). Minimum Term Damages become immediately due and payable on the date of attempted early termination, and we may pursue collection through Stripe, a third-party collections agency, or a court of competent jurisdiction.
• Subscriptions automatically renew at the then-current rate at the end of each billing period (monthly or annual) unless cancelled at least one (1) day before the renewal date through the dashboard. Renewal will charge the payment method on file.
• We may change pricing with at least 30 days' notice. Existing subscriptions are grandfathered for at least 12 months following any price increase.
• Applicable sales, use, or value-added taxes are your responsibility and may be added at checkout or by separate invoice.

7. Refunds and chargebacks

Plain English: All sales final, no refunds. If you initiate a chargeback after we delivered the service, you'll owe the original fees plus a $250 handling fee plus our collection costs.

• All sales are final. We do not offer refunds for any portion of a billing period, including partial months, partial years, unused seats, unused active jobs, or accounts that stop using the Service before the end of their term, except where required by applicable law.
• Initiating a chargeback, payment dispute, or reversal with your card issuer or bank after the Service has been delivered is a material breach of these Terms. In addition to the disputed amount, you agree to pay (a) the original fees, (b) a $250.00 chargeback handling fee, (c) our reasonable collection costs, and (d) reasonable attorneys' fees incurred in recovering the foregoing.
• If your payment method fails on a renewal, we may suspend access immediately and pursue the unpaid balance through Stripe's collection tools or otherwise. Suspended accounts may be reactivated by paying all outstanding amounts.

8. Account uniqueness, team seats, and plan limits

Plain English: One paid account per business. Don't open multiple accounts to dodge limits, and don't share logins outside your team.

• Each Pro subscription covers one (1) legal entity, one (1) physical location, up to five (5) active jobs concurrently, and up to three (3) team seats.
• Operating multiple accounts to circumvent the active-jobs limit, the location limit, or the team-seat limit is a material breach. We may consolidate, suspend, or terminate any such accounts and bill outstanding Minimum Term Damages on each.
• Magic-link sign-in credentials, candidate invite tokens, and dashboard access are licensed to the named Pet Shop and its team members only. Sharing access with non-team-members, contractors outside your organization, or other shops is a material breach.

9. Acceptable use

Plain English: Don't use this for fake jobs, harassment, illegal stuff, or anything that isn't actual pet grooming.

You agree not to:

• Post any role that is not a bona fide pet grooming position;
• Use the Service to discriminate against protected classes or to violate employment law;
• Upload unlawful, harmful, infringing, deceptive, defamatory, threatening, or harassing content;
• Spam invitations, send mass unsolicited outreach, or use the Service for purposes unrelated to filling a real grooming role;
• Impersonate any person, business, or other groomer or shop;
• Attempt to reverse engineer, decompile, scrape (manually or via automated tools), or otherwise extract data from the Service;
• Resell, sublicense, or redistribute access to the Service in any form.

10. Anti-circumvention and platform integrity

Plain English: Our value is in the platform-mediated handoff. Don't go around it. No off-platform contact with candidates before they accept, no scraping, no fake-account workarounds.

The Service is platform-mediated by design. As a Pet Shop, you specifically agree NOT to:

• Contact a candidate outside the Service before that candidate has accepted the shop's outreach via the tokenized URL provided by the Service. This includes guessing or scraping candidate email addresses, phone numbers, or social-media profiles to bypass the platform handoff;
• Attempt to deduce candidate identity from redacted material (initials, city, video imagery, voice) and contact the candidate off-platform before the candidate accepts;
• Solicit candidates met through the Service for off-platform hiring relationships within twelve (12) months of first contact, unless that candidate has accepted on-platform first;
• Use bots, scripts, browser extensions, or any automated means to interact with the Service, scrape candidate data, mass-export information, or simulate user activity;
• Open multiple accounts, use forwarding email addresses, or use other techniques to evade plan limits, cooldowns, suspensions, or bans.

We reserve the right to monitor account activity (including login IP patterns and message volume) and to audit any account that exhibits indicators of circumvention. Suspected breach of this Section is grounds for immediate suspension or termination without refund, and outstanding Minimum Term Damages remain due.

11. Watermark integrity

Plain English: Don't remove, crop, or screen-record around our watermarks. They're there to prove where the content came from.

Candidate videos and CV PDFs delivered through the Service carry visible watermarks identifying the viewer, the shop, and the timestamp of delivery. You agree NOT to:

• Remove, obscure, crop, blur, or otherwise tamper with watermarks on candidate videos or CV PDFs;
• Screen-record, screen-capture, or otherwise reproduce candidate content in a manner designed to omit or defeat the watermark;
• Redistribute candidate videos or CVs externally (including to other shops, social media, or job boards) in any form, watermarked or not, without the candidate's prior written consent.

Watermarks are evidence of source and may be used by us, by candidates, or by their counsel to establish improper redistribution.

12. Brand and logo license

Plain English: When you sign up, you let us show your logo on our marketing pages and in our emails. We won't go crazy with it, and you can ask us to stop using it.

By creating an account (Pet Shop or Groomer), you grant groomer.video a non-exclusive, royalty-free, worldwide license to use your business name, logo, and any brand identifiers you upload for the purpose of:

• Identifying you within the Service itself (for example, displaying your logo on invite emails);
• Showcasing your participation as a customer on our marketing pages, sales materials, case studies, social media, and investor communications;
• Referring to you as a customer in press, blog posts, and external presentations.

This license survives the termination of your account for historical and archival reference. You may request removal from active marketing materials by emailing hello@groomer.video; we will honor reasonable requests within 30 days, but pre-existing printed materials and archived pages are excluded.

13. Candidate content and groomer obligations

Plain English: Groomers own their videos and CVs. Shops get a limited right to review them for hiring. Groomers, please don't put your phone number in the video.

• Videos, CVs, names, and other information provided by groomers ("Candidate Content") belong to the groomer. Pet Shops who receive Candidate Content through the Service get a limited, non-exclusive, internal license to view, store, rate, and retain that content for the purpose of evaluating the candidate and maintaining a reasonable hiring record. Pet Shops may not publish, redistribute, or use Candidate Content externally without the groomer's written consent.
• Groomers consent to watermarking of their content and to platform-mediated messaging. Groomers may withdraw their content from active discovery by emailing hello@groomer.video; Pet Shops who already received the content may retain their copies for hiring records subject to Section 18.
• Groomers agree NOT to embed phone numbers, personal email addresses, full last names, or other contact identifiers in their submitted videos for the purpose of circumventing the platform's redaction mechanism. Doing so is grounds for profile removal.
• Groomers represent that the content they submit is theirs, does not infringe third-party rights, is not misleading, and that they are at least 18 years old.

14. Hiring decisions and FCRA disclaimer

Plain English: We're a software tool, not a recruiter or background-check service. Your hiring decisions are 100% yours.

groomer.video is a software platform. We are NOT a Consumer Reporting Agency, an employment agency, a recruiter, or a staffing service. The Service does not provide consumer reports under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) or any state equivalent. Pet Shops are solely responsible for:

• All hiring, screening, and employment decisions;
• Running any background checks, reference checks, or eligibility verifications elsewhere;
• Compliance with federal, state, and local employment laws (including Title VII, ADA, ADEA, FLSA, state wage and hour laws);
• Compliance with EEOC, OFCCP, and similar regulatory regimes;
• I-9 verification, payroll, classification (employee vs. independent contractor), and tax withholding;
• Anti-discrimination laws applicable to interview questions, hiring criteria, and selection.

Nothing in the Service should be construed as legal, employment, or HR advice.

15. Indemnification

Plain English: If your hiring decisions cause a lawsuit, that's on you, not us.

You agree to indemnify, defend, and hold harmless Marv ETF LLC d/b/a groomer.video and its officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your hiring, screening, employment, or termination decisions;
• Discrimination, wrongful-termination, or wage-and-hour claims by any candidate or employee;
• Content you upload (including job descriptions, logos, and messages);
• Your breach of these Terms or violation of applicable law;
• Your infringement of any third-party intellectual property right;
• Your unauthorized off-platform contact with, or redistribution of content belonging to, a candidate.

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

16. Privacy and data

Plain English: We follow our Privacy Policy. California residents have CCPA rights; we'll honor them.

Our processing of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of sale of personal information. We do not sell personal information. To exercise CCPA rights, email hello@groomer.video.

17. Service availability and warranty disclaimers

Plain English: We provide the Service as-is. No guarantees of uptime, hires, or any specific outcome.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT GUARANTEE THAT YOU WILL HIRE ANY CANDIDATE OR THAT ANY CANDIDATE WILL ACCEPT YOUR OUTREACH. We are not liable for events outside our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government action, internet or utility outages, or third-party service failures (force majeure).

18. Limitation of liability

Plain English: If something goes wrong, our total liability is capped at what you paid us in the last 12 months. We're not on the hook for indirect or consequential damages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST GOODWILL, OR LOSS OF BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted.

19. Termination and data retention

Plain English: You can cancel anytime in the dashboard. We can terminate for breach. After cancellation, your data sits in read-only archive for 90 days, then we delete it.

• By you: You may cancel at any time through the dashboard. Access continues through the end of the current billing period; the subscription will not renew thereafter. If you are within the monthly Minimum Term, the unpaid Minimum Term Damages remain due (Section 6).
• By us, for cause: We may suspend or terminate your account immediately, without refund, for breach of these Terms, including any breach of Sections 6, 7, 8, 9, 10, 11, or 14. Outstanding Minimum Term Damages survive termination.
• By us, for non-payment: If a payment fails on renewal and is not cured within seven (7) days, we may suspend the account and pursue collection.
• Data retention: When a Pet Shop account is cancelled or terminated, candidate videos, notes, ratings, and conversation history are retained in read-only archive mode for 90 days. After 90 days, data is permanently deleted unless the subscription is reactivated. Sections 6, 7, 11, 13, 14, 15, 17, 18, 21, and 23 survive termination.

20. Modifications to these Terms

Plain English: We can update these Terms. For material changes, we'll email you at least 14 days before they take effect.

We may update these Terms from time to time. Material changes will be announced by email to the address on file at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The most current version is always posted at groomer.video/terms.

21. Governing law, arbitration, and class-action waiver

Plain English: Disputes are governed by Florida law and resolved through individual binding arbitration. No class actions, no jury trials.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service that is not resolved through good-faith negotiation within 30 days of written notice shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in Pinellas County, Florida.

YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Disputes must be brought in your individual capacity only. Notwithstanding the foregoing, either party may bring a claim in small-claims court if it qualifies, or seek injunctive relief in court for intellectual-property infringement or breach of Sections 10 or 11.

You may opt out of this arbitration provision by sending written notice to hello@groomer.video within 30 days of first accepting these Terms. Opting out does not affect any other section.

22. DMCA notices

Plain English: If someone is using your copyrighted material on the Service without permission, send a DMCA notice to the address below.

We respect intellectual property rights. To submit a DMCA takedown notice, contact our designated agent at hello@groomer.video with (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and its location on the Service, (c) your contact information, (d) a statement of good-faith belief, (e) a statement under penalty of perjury that the information is accurate and you are authorized to act, and (f) your physical or electronic signature.

23. General provisions

Plain English: Standard legal boilerplate — entire agreement, severability, no waiver, assignment.

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.
• No agency: Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship.
• Electronic communications: You consent to receive contracts, notices, and other communications electronically.
• Headings: Section headings are for convenience only and do not affect interpretation.

24. Contact

Marv ETF LLC d/b/a groomer.video
230 Corey Ave #66008
St Pete Beach, FL 33706
hello@groomer.video